The Joint Commission (JC) surveys the facilities of The University of Texas Health Center on an unannounced basis.
The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results are used to determine whether, and the condition under which, accreditation should be awarded the organization.
The Joint Commission standards deal with organization quality and safety of care issues and the safety of the environment in which care is provided. Anyone believing he or she has pertinent and valid information about such matters may contact the Department Director, Customer Service or Quality Services. If these concerns are not resolved, we encourage you to contact the Chief Operating Officer.
If you believe we are unable to resolve your concern, you may contact the Joint Commission. Information will be carefully evaluated for relevance to the accreditation process. Such requests should be addressed to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission’s Office of Quality Monitoring will acknowledge in writing or by telephone concerns received and an Account Representative will contact the individual.
Our goal is to address your concern or complaint in a timely manner. To discuss your comments you are welcome to do the following:
- Speak with the Director of the Department
- Contact Customer Relations (903)877-7264
- Ask to speak to the Administrator on Call for the day
- Contact the Director of Quality and Patient Safety Services
- Submit a patient satisfaction survey
- Contact The Joint Commission at (800) 994-6610