We want our patients and visitors to have access to all of the helpful information, services, and amenities that we offer. Please use the resources below as your guide to UT Health Northeast. If you have other questions, our staff is happy to help you find the answers.
Frequently Asked Questions
As a patient or visitor, you probably have questions. Here are answers to frequently asked questions that can help you navigate your care.
Patient Satisfaction Survey
The opinions and suggestions from our patients are very important to us. After a hospital stay, ER visit, doctor’s appointment, or other medical service, you may receive a confidential survey in the mail. Please take a moment to complete and return it to our survey company.
Smoke Free Campus
In July 2004, UT Health Northeast was the first hospital in our region to become a tobacco-free campus. With our long history of caring for patients with lung diseases, we know firsthand the dangers of using tobacco. Our policy prohibits the use of any tobacco products on our campus including cigarettes, cigars, chewing tobacco, or snuff products. We thank you for respecting our policy.
Support UT Health Northeast
As a university medical center, UT Health Northeast provides exceptional patient care, comprehensive education, and innovative research opportunities. The generous support from our donors helps us advance healthcare. Learn about the different ways you can give to UT Health.
- For the well-being of our patients, we recommend no more than two visitors at a time.
- Visits should be kept short so the patient can get plenty of healing rest.
Intensive Care Unit (ICU): at the top of every even hour for 30 minutes
- The ICU is located on the second floor of the patient tower in Building A.
- For the well-being of the patient, we recommend no more than two visitors at a time.
- Children under the age of 12 must receive permission from the nursing staff to visit a patient in the ICU.
Volunteering at UT Health Northeast
Volunteers lend a helping hand to patients, visitors, and employees. They are an essential part of our organization and add an extra level of special care. Learn how to volunteer.
InsuranceUT Health Northeast accepts Medicare, Medicaid, Blue Cross Blue Shield, and most commercial insurances.
ATMAn ATM (automated teller machine) is located in the Blue Star Café and Grill on the first floor of Building B for your convenience.
ChapelOur peaceful and calming Hurst Chapel is located off the main hospital lobby across from the elevators. Visitors of all faiths are welcome to visit the chapel for prayer or quiet reflection. Ecumenical services are the 1st, 3rd, and 4th Wednesdays of the month from 10:00 a.m. to 10:30 a.m. Catholic Mass is the 2nd Wednesday of the month from 10:30 a.m. to 11:30 a.m.
Blue Star Café and Grill
The Blue Star Café and Grill offers a wide variety of delicious entrees, sides, salads, sandwiches, and desserts as well as grilled items and snacks. It is located on the first floor of Building B.
- Breakfast: 6:30 a.m. – 10 p.m.
- Lunch: 11 a.m. – 3 p.m.
- Dinner: 4 p.m. – 6 p.m.
- Weekends: 8 a.m. – 6 p.m.
Located in the main lobby of The Riter Center, our Coffee Kiosk features Seattle’s Best Coffee® along with sandwiches, snacks, and drinks.
- Mon-Fri, 7:30 a.m. – 1 p.m.
Free ParkingParking is always free at UT Health. Our parking lots are conveniently located in front of the University Hospital, Riter Center, and Emergency Room.
Our gift shops are located off the lobby of the main hospital and in the lobby of The Riter Center.
- Main Gift Shop: Monday – Friday, 10 a.m. – 4 p.m.
- The Riter Center Gift Shop: Monday – Friday, 9 a.m. – 1 p.m.
NewspapersNewspaper vending machines are located in the Blue Star Café and Grill on the first floor of Building B.
Valet ParkingWith free and secure valet parking in front of The Riter Center and Cancer Treatment and Prevention Center, we offer front door service during business hours.
Vending MachinesVending machines for snacks and beverages are accessible 24/7 in the Blue Star Café and Grill on the first floor of Building B.
Wireless InternetUT Health Northeast offers free, high-speed, wireless Internet access to our patients and guests. Click on the wireless signal icon at the bottom right of your computer screen and select UGUESTIT. Be aware that this is a non-secure computer network.
PharmacyAs the only university medical center in our region, our patients can take advantage of our buying power. No other local pharmacy can buy or sell medications cheaper than we can. For prescriptions written by a UT Health physician or mid-level provider on our main campus, we can take care of your refills, transfers, new prescriptions, and compounding. We can also mail your prescriptions to you, and our pharmacists are here when you have a question or concern about your medications. To learn more about our pharmacy services, call us at (903) 877-7088 or visit us next to the lab on the first floor of Zone D.
Shuttle ServiceHop on our wheel-chair accessible bus that makes round trips four times a day, Monday through Friday, between our North Tyler Clinic (located at 2231 W. Gentry Parkway) and our main UT Health Northeast campus (located at Hwy. 271 and Hwy. 155). For details about the shuttle bus or the schedule, call (903) 592-3232. When you call (903) 877-7000 for an appointment at the UT Health Northeast main campus, be sure to let our staff know you will be taking the UT Health shuttle bus so they can coordinate your appointment(s) with the shuttle bus schedule. Get the shuttle schedule
Floyd Cottage is a beautiful apartment on the campus of UT Health Northeast that was generously endowed by Mrs. Thressie Floyd as a place family members can reserve when they have a loved one in the University Hospital. Two bedrooms, one bath, sofa, kitchen, washer/dryer, linens, dishes, and utensils are provided.
- Availability is limited
- Reservations can be made by calling (903) 877-5802
- Maximum stay is limited to seven days
- Cost is $45 per night with a $25 key deposit (returned upon receipt of key)
- Checkout time is 11 a.m.
Guest MealsIf you would like to join your loved one for a meal during his or her hospital stay, you can make arrangements with the nurse to receive a guest meal. Cost is $5 in cash.
LibraryThe only comprehensive medical library in Northeast Texas is located on our campus. The Watson W. Wise Medical Research Library is open to the public. Library hours are Monday – Friday 8 a.m. – 5 p.m. Learn more.
Notary PublicThe services of a notary are available on our main campus to patients free of charge. For information, call Case Management at (903) 877-2800 during business hours. After hours, notify a member of the nursing staff.
TherapetTherapet is a local animal-assisted therapy group that visits our hospital patients on the second and fourth Sundays of each month. Learn more about Therapet.
Tranquility GardenYou are welcome to enjoy our Tranquility Garden with its beautiful plants, flowers, and a soothing fountain. It is located in Building B near the Blue Star Café and Grill and next to the Volunteer Creative Corner and Main Lobby Gift Shop.
Billing & InsuranceWe value our patients and work hard to make the billing process as easy to understand as possible. Learn about our procedure for billing and insurance.
Hearing Impaired AssistanceInterpreters are provided free of charge for patients who are hearing impaired. Notify a nurse or other care provider to make arrangements for this service.
Language AssistanceInterpreters are provided free of charge for patients with limited English proficiency. Notify a nurse or other care provider to make arrangements for this service.
Lost & FoundCall the UT Health Northeast Police Department at (903) 877-5297 to ask about lost and found items.
Patient Mail & Flowers
For patients who have a longer hospital stay, you may send mail to the address below. Be sure to include the patient’s name and room number.
Mrs. Jane Doe
UT Health Northeast – Room No XXX
11937 US Hwy 271
Tyler, TX 75708-3154
Flowers are also delivered daily from local florists and are taken to patient rooms by one of our volunteers.
A volunteer chaplain is available to share a prayer or scripture, provide spiritual literature and resources, or help contact clergy of your own faith. Sometimes all that is needed is someone to listen and wait with you quietly while a difficult decision is made. For any of these spiritual needs, call:
Extension 2859 – weekdays, 8:00 a.m. – 4:30 p.m.
Ask a member of our staff to contact the on-call chaplain on nights or weekends. Our peaceful and calming Hurst Chapel is located on the first floor off the main hospital lobby in building A. Visitors of all faiths are welcome to visit the chapel for prayer or quiet reflection. An Inter-denominational devotion is offered every 1st, 3rd, 4th and 5th Wednesday’s of the month at 10:00 a.m. A Catholic Mass is offered the 2nd Wednesday of the month at 10:30 a.m. Learn more about our pastoral care services.
With a staff of commissioned police officers and guards, we have officers on duty 24 hours a day, 365 days each year. Learn more about the University Police Department.
Health Information Management
Online Patient PortalPatients can log in to myUTHealth, our secure online patient portal, to access personal health and medical information.
Patient Medical Records
Our goal is to provide our patients with copies of timely, legible, and complete medical records while protecting the confidentiality of protected health information. Learn about release of information and get forms.
An Advance Directive is a document that states your choices about medical treatment or names someone to make decisions about your medical treatment if you are unable to make decisions or choices yourself.
Texas State law recognizes four types of Advance Directives:
- Directive to Physicians and Family or Surrogates (Living Will)
- Medical Power of Attorney
- Declaration of Mental Health Treatment
- An Out-of-Hospital Do Not Resuscitate
If you do not have an Advance Directive, the doctor will seek guidance from the following persons:
- Your guardian, if a court has appointed one, who is authorized to make healthcare decisions for you
- An adult child or, if you have more than one adult child, a majority of those children who are reasonably available for consultation
- Your parents
- Your nearest living relative
If you have questions, ask any UT Health Northeast staff member to assist you in contacting a social worker or case manager. The Texas Department of Aging and Disability Services is also a resource to get more information about Advance Directives and access forms.
Confidentiality and HIPAA
Patient privacy is a priority. Learn about our Privacy Practices.
Patient Rights and Responsibilities
UT Health respects our patients’ rights. Learn about privacy and security of health information.